Build customer journeys on a powerful digital experience platform.
Create secure websites, portals, and apps with connected data — fast.
Key Features
Customizable Community Builder: Design and launch branded communities with drag-and-drop tools, templates, and branding options to match organizational branding and style.
Personalized Content and Experiences: Deliver personalized content, recommendations, and user interfaces based on member profiles, preferences, and behavior.
Collaboration and Engagement Tools: Enable members to collaborate through discussion forums, file sharing, and social feeds, fostering community interaction and knowledge sharing.
Access to CRM Data: Integrate seamlessly with Salesforce CRM to provide community members with real-time access to relevant customer data, cases, and opportunities.
Omni-Channel Support: Support for web, mobile, and social channels ensures members can access communities anytime, anywhere, on any device.
Community Analytics: Track community engagement, user activity, and performance metrics to gain insights into member behavior and community effectiveness.
Self-Service Capabilities: Empower members to find answers, resolve issues, and complete tasks independently through self-service tools and resources.
Security and Compliance: Ensure data security and compliance with role-based access controls, data encryption, and compliance with industry regulations (e.g., GDPR, HIPAA).
Salesforce Experience Cloud empowers organizations to build and manage custom communities tailored to specific audiences, such as customers, partners, or employees. These communities serve as interactive platforms where members can collaborate, access information, and perform tasks related to sales, service, and support. Leveraging the power of Salesforce's CRM capabilities, Experience Cloud enhances customer and employee engagement by providing personalized experiences across web, mobile, and social channels