Customer-centric field service on the #1 CRM.
Blend customer, resource, and asset data on the most powerful field service platform. Liberate your mobile workers from admin tasks with an AI copilot in the flow of work. Uncover revenue in your field operations with an integrated CRM, built on the Einstein 1 Platform
Key Features
Appointment Management: Automated scheduling and dispatching of service appointments considering technician skills and location.
Mobile App: Field technicians can view schedules, update job statuses, capture signatures, and communicate with customers directly through the mobile app.
Resource Optimization: Tools for optimising resource allocation and routing to minimise travel time and maximise efficiency.
Integration Capabilities: Integrates seamlessly with other Salesforce products like Service Cloud, Sales Cloud, and Community Cloud, providing a unified platform for customer service management.
Salesforce Field Service Lightning (FSL) is a powerful tool designed to optimise and streamline field service operations within Salesforce