We are currently seeking an experienced Telecom Support Engineer to join our dynamic team in Cairo, Egypt. The ideal candidate will be responsible for providing high-quality technical support for our telecom systems and ensuring the optimal performance of telecom services for our clients. Key Responsibilities: - Install, configure, and maintain telecom systems and applications, focusing on protocols such as SS7, ISDN, and SIP. - Troubleshoot complex issues related to voice and data communications networks, providing timely and accurate resolutions. - Monitor network performance, identify bottlenecks, and implement improvements to ensure high availability and reliability. - Coordinate with vendors and service providers to resolve outages and perform necessary hardware or software updates. - Implement and oversee system upgrades, backups, and disaster recovery operations. - Provide technical guidance and support for customers, addressing their inquiries and concerns with professionalism. - Collaborate with cross-functional teams to ensure seamless integration of telecom services with other IT infrastructure. - Stay abreast of new technologies and advancements in the telecom industry, suggesting enhancements when appropriate. - Develop and maintain technical documentation, including system configurations, network diagrams, and operational procedures. - Participate in an on-call rotation to ensure 24/7 support for critical telecom systems. Requirements: - Bachelor's degree in Telecommunications, Computer Science, Electrical Engineering, or a related field. - A minimum of 4 years of experience in telecommunications support or a similar role. - Strong knowledge of signaling protocols such as SS7, ISDN, and SIP is essential. - Familiarity with VoIP technologies, session border controllers (SBCs), and media gateways. - Experience with telecom-related testing and diagnostic tools. - Proficiency in troubleshooting network infrastructure, including routers, switches, and firewalls. - Excellent analytical, problem-solving, and organizational skills. - Ability to work independently as well as collaboratively within a team. - Strong communication skills, both written and verbal, with a capacity to articulate complex technical information to non-technical stakeholders. - Availability to work outside of regular business hours when necessary. - Fluent in English, with Arabic proficiency considered an asset.